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    ITIL® 4 Strategist: Direct, Plan & Improve (DPI) E-Learning | English

    Drive IT governance through demonstrably effective tools and best practices

    Included in Training Price:

    • 3 months access to the MaxLearning Academy
    • Duration: 12-14 hours
    • Access to the Maxpert Academy's Social Communication Channels
    • Accessible through multiple devices
    • 12 PDUs für PMI-Zertifizierte

    Training Price from: € 240,- VAT excl.
    Exam fee: € 465,- VAT excl.


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    Our accredited ITIL 4 Create, Deliver and Support (CDS) elearning provides all you need to help prepare you for the CDS examination. The examination assesses whether you can demonstrate sufficient understanding and application of ITIL 4 to the creation, delivery and support of services, as described in the CDS syllabus. The ITIL 4 CDS qualification is one of the pre-requisites for the designation of ITIL 4 Managing Professional which assesses the candidate’s practical and technical knowledge about how to run successful, modern IT-enabled services, teams and workflows.


    • Introduction
    • Foundation recap
    • Organizational challenges and managing resources
    • Shift left approach
    • Information & technology across the SVS
    • Design service value streams
    • Practices new service value stream
    • Practices restoration of live service value stream – Part 1
    • Practices restoration of live service value stream - Part 2
    • Coordinate and prioritise work
    • Commercial and sourcing considerations




    • IT-managers, IT consultants, managing directors, information managers, IT professionals and business managers
    • all those who take care of the development and optimization of organizations on a practical and strategic level
    • IT professionals who want to find out about the possibilities for service improvement because THEIR organization already uses ITIL

    Learning Objective

    Ensuring that an organization has the capacity for long-term planning and improvement within IT is essential for success. ‘IT governance’, the practice of making sure IT is structured and targeted in a way that supports key business objectives, relies on clarity, as well as having communication channels and best practices that can help drive organizational change.

    ‘ITIL 4 Strategist: Direct, Plan and Improve (DPI)’ is a module that offers ITIL 4 practitioners the terms, tools, and best practices for healthy and adaptive IT governance processes, including Governance, Risk & Compliance (GRC). This is ideal for organizations focused on long-term strategies that require direction not only in terms of planning, enabling, measuring changes, but also selling plans to stakeholders and enabling continuous improvement.

    At the end of the course, you will:

    • Understand how to plan and build a service value stream to create, deliver, and support services
    • Know how relevant ITIL practices contribute to the creation, delivery and support across the SVS and value streams
    • Know how to create, deliver and support services



    • An exam simulator which results in exceptional pass rates
    • Increased retention of learning
    • Less time taken to learn
    • Increased control and visibility of progress and achievement
    • Reduced travel costs
    • Accessible from any location

    PMI® Re-certification | PDUs

    Maxpert GmbH is an authorised training partner of PMI
    PMI-Certified participants will receive PDUs for participating in the ITIL® 4 Strategist: Direct, Plan & Improve (DPI) E-Learning as part of their PMI-Re-certification.

    Zertifizierung Ways of Working Power Skills Business Acumen Gesamt
    PMP®, PgMP® und CAPM® 4 2 6 12
    PMI_ACP® 1 2 6 9
    PMI_RMP® 2 2 6 10
    PMI_SP® 0 2 6 8
    PfMP® 0 2 6 8
    PMI_PBA® 0 2 6 8


    Further certification

    ITIL® (Information Technology Infrastructure Library) is a Registered Trade Mark of AXELOS Limited, used under permission of AXELOS Limited. All Rights reserved. The Swirl logo™ is a Trade Mark of AXELOS Limited, used under permission of AXELOS Limited. All Rights reserved.

    PMI (Project Management Institute), PMP (Project Management Professional), PgMP (Program Management Professional), PfMP (Portfolio Management Professional), PMI-SP (PMI Scheduling Professional), PMI-RMP (PMI Risk Management Professional), PMI-ACP (PMI Agile Certified Practitioner), PMI-PBA (PMI Professional in Business Analysis) are Registered Marks of the Project Management Institute, Inc..

    Remote Proctor Now

    There are two formal prerequisites in order to sit the exam.

    • You must have passed either the ITIL 4 Foundation or the Managing Professional Transition examination
    • You must undertake an accredited training course.


    Exam format:


    • The exam has a time limit of 90 minutes (1.5 hours)
    • This Objective Test Question (OTQ) exam consists of 40 multiple-choice questions
    • The exam is closed-book
    • Students must answer at least 28/40 questions correctly (a score of 70% or more) to pass
    • In countries where English is a second language, students will have 113 minutes to complete the exam

    Exam language


    Examination institute


    Training Price/€ Offer / Booking
    ITIL® 4 Strategist: Direct, Plan & Improve (DPI)  E-Learning - Englisch (3 Monate Zugang zur Maxpert Akademie) 240,00


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